Refund and Cancellation Policy

Effective Date: April 23, 2026

Cancellation

You may cancel your Tiger Claw subscription at any time:

• Through your account settings, or
• By emailing support@tigerclaw.io with the subject line "Cancel Subscription"

Cancellation takes effect at the end of your current monthly billing cycle. You will retain access to the Service until that date.

Refunds

30-Day Conversation Guarantee. If, during your first thirty (30) days of paid service, the Service does not hold a conversation with a prospect reaching at least five (5) exchanged messages (excluding your own operator chat), and you have imported at least one (1) contact and sent at least ten (10) Tiger Card invitations, you may request a full refund of all amounts paid. Otherwise, monthly subscription fees are non-refundable except where required by law, and we do not issue prorated refunds for partial months.

Billing errors: If you believe you have been charged in error, contact support@tigerclaw.io within 30 days of the charge. We will review in good faith and issue a refund if the error is confirmed.

Service failures: If the Service is materially unavailable for an extended period due to our fault, contact us and we will consider service credits on a case-by-case basis.

Contact

Billing questions: support@tigerclaw.io